United Kingdom, 2005-Dec-06
Siemens Communications has been awarded a managed services contract by Anglian Water, worth £25 million over five years.
This will see Anglian Water’s existing communications network gradually migrating to a converged voice and data IP infrastructure. As part of the comprehensive service package, Siemens Communications will also provide ongoing network performance monitoring and support services.
Anglian Water’s proposed converged IP network will enable the company to benefit from significant cost savings, particularly by reducing call costs across more than 20 regional sites. The new infrastructure has the potential to provide additional collaborative technologies, such as web and video conferencing which will increase the efficiency of working practices and reduce employee travel requirements.
Anglian Water will also be able to use its new network to enhance security by streaming CCTV footage between its remote regional sites and central headquarters.
“By looking at the current market trends, it was clear that we need to embrace the cost and flexibility benefits that come with a converged IP network infrastructure,” said Paul Saunders, IS Sourcing Manager at Anglian Water.
“Siemens’ expertise and experience in delivering a highly comprehensive and competitive managed service, as well as being able to source a range of fixed line telecommunications carriers, convinced us to select them as our preferred communications partner.”
In addition to reducing costs, the implementation will enable Anglian Water to optimise its call centre facility and enhance customer service by providing interactive channels of communication, such as web chat, email and customer self service. These new services will ensure that Anglian Water remains flexible and responsive to customer needs and increases the company’s ability to resolve queries at the first point of contact.
“Anglian Water’s proposed IP network infrastructure promises to deliver tangible benefits to the organisation and its customers,” said Andy Powell, Head of Solutions and Services at Siemens Communications. “We have proven expertise in the management and integration of voice and data networks, which has enabled us to deliver an approach that perfectly matches Anglian Water’s expanding communication requirements.”
About Anglian Water
Anglian Water is one of the leading providers of water and wastewater services in the UK and is geographically the largest of the 10 regional water and sewerage services companies in England and Wales.
Covering a region stretching from the Humber in the north to the Thames in the south, from Daventry in the west to the east coast, Anglian Water supplies 1.2 billion litres of water every day to more than 4.2 million customers. 5.6 million customers benefit from Anglian Water’s wastewater services – the company treats 950 million litres of wastewater each day. Anglian Water is also responsible for water supplies in Hartlepool, Teesside. For more details, please visit www.anglianwater.co.uk.
About Siemens Communications
Siemens Communications is one of the largest players in the global telecommunications industry. Siemens is the only provider in the market that offers its customers a full-range portfolio, from devices for end users to complex network infrastructures for enterprises and carriers as well as related services.
Siemens Communications is the world's innovation leader in convergent technologies, products and services for wireless, fixed and enterprise networks. It is the largest Group within Siemens and operates in more than 160 countries around the world. In fiscal 2004 (year-end September 30), its 60,000-strong workforce posted sales of approximately 18 billion euros.
About Siemens
Siemens was established in the United Kingdom 162 years ago. The company employs 21,122 people in the UK, including about 5,000 in the manufacturing sector. Last year’s revenues were £3 billion, including exports of £500 million.
Siemens provides innovative, high-quality services and solutions to customers in a diverse range of industry sectors, including power, automation and control, information and communication, medical, transportation, lighting, and household. Siemens has offices and factories throughout the UK, with its headquarters in Bracknell, Berkshire. The company’s global headquarters is in Munich, Germany.
Mr. Neil Jessiman
Companycare Communications
Further information
Tel: +44 (0)118 939 5900