Frimley, 2014-Apr-30
The project team from Siemens, Snap on Industrial, QI Van Systems & Lex Autolease
Siemens in Lincoln is investing in a new fleet of bespoke vehicles for gas turbine
service operations as part of its service strategy focused on delivering ever better
service for its customers. The first three vehicles designed for Siemens by QI Van
Systems will be deployed from the end of this month in the Lincoln gas turbine
service business for use by the field service team. Further investment and wider rollout
is expected over the next twelve months across all Siemens gas turbine field
service operations in the UK and internationally.
This year Siemens launched its ‘Customer Experience’ programme, an initiative
which is being rolled out across all energy businesses. This is focused on working
closely and collaboratively with customers to continuously improve operations,
increase efficiency and implement best practise. In Lincoln the gas turbine service
business is looking at all areas of operations, including smarter transport and
logistics and technology innovation, such as the introduction of tablet technology,
already used in Siemens wind turbine service business.
The new vans have been designed to meet the specific needs of Siemens field
service technicians. Siemens Service employs around 650 people in Lincoln and
Aberdeen, which includes around 144 field service engineers and technicians. It is
critical that field service employees have the right tools for the job and these new
vans are designed to meet this requirement. Andy Watson, director of Field Service
in Lincoln said:
“We are pleased to announce this latest investment in our service operations to
better support our customers. Our gas turbines are critical to customer operations
and therefore being able to address issues quickly and effectively is critical. Field
service is particularly important as our customers rely on us to be there to meet their
requirements. By investing in this new fleet we will be able to react more quickly at
sites.”
“Siemens has already invested heavily in a state-of-the-art facility at Teal Park and
this latest investment in a new fleet is part of our overall approach to excellence in
customer service and operations. We are keen to have the latest technology in all
areas. We look forward to a wider roll-out later in the year.”
The new vans have been supplied by Lex Autolease and designed by QI Van
systems in collaboration with Snap-on Industrial according to a “lean” methodology,
which means that field service engineers have the complete tooling and equipment
required to undertake the work in the most efficient and safe manner. The design
complies with the latest HSE (Health, Safety and Environment) guidelines with respect
to load distribution and load safety whilst providing a safe and comfortable
environment for the occupants and an efficient platform to support our customers.
Kitting out will also include tooling certificates and calibration details so that when
the technicians arrive on site they have all of the necessary tools and documents
that will be needed by customers before they start work.
Stuart Paterson, managing director of Qi Van Systems commented:
“We were delighted to accept this challenge and be given the opportunity to support
such a forward thinking and innovative team as Siemens. Working closely in
conjunction with Snap-On-Industrial we have created a bespoke vehicle storage
system which allows engineers and technicians to have easy and organised access
to all relevant tools and equipment, enabling them to carry out their work in a safe
and efficient manner. Having full in-house design manufacturing fitting facilities at
our Midlands factory we were able to adapt quickly to the specific requirements
demanded by Siemens and are extremely pleased with the finished vehicle.”
Simon Barker Level 5 tool control specialist from Snap-on Industrial comments:
“Working in collaboration with Siemens management and field engineers, we have
provided a substantial mobile tool solution, combing our renowned quality hand tooling
with tool control foam to create a comprehensive and durable tool kit. Encompassing
hundreds of specified tools and associated equipment to meet engineering
demands and close tolerances; this bespoke tool kit has been designed specifically
to make the field engineer’s job, easier and more productive‘.
As a global business Siemens will also be looking to replicate this type of fit-out in
containers that are transported overseas. This means that field service technicians
internationally will also have the same approach and methodology available to them.
The initiative will be rolled out internationally over the next twelve months.
Contact for journalists:
Siemens plc
Rachel Odams, tel: 07808 824209
E-mail: rachel.odams@siemens.com
For further information and press pictures, please see: www.siemens.co.uk/press
Follow us on Twitter at: www.twitter.com/siemensuknews
Siemens in the UK
Siemens was established in the United Kingdom 170 years ago and now employs 13,760
people in the UK. Last year’s revenues were £3.36 billion*. As the world’s largest engineering
company, Siemens provides innovative solutions to help tackle the world’s major challenges
across the key sectors of energy, industry, infrastructure & cities and healthcare.
Siemens has offices and factories throughout the UK, with its headquarters in Frimley, Surrey.
The company’s global headquarters is in Munich, Germany. For more information, visit
www.siemens.co.uk
* Data includes intercompany revenue. Data may not be comparable with revenue reported
in annual or interim reports.
