United Kingdom, 2006-Feb-27
Siemens Business Services today secured a two-year extension to its current contract to manage the support of Lloyds TSB’s 4,200 ATM machines located across the UK.
Siemens Business Services has been providing support services and managed installation services for the Lloyds TSB network of ATMs since 1998. Siemens Business Services also provides a dedicated Incident Management Desk which provides first line support and contributes to the reduction in engineering calls to all of Lloyds TSB ATM machines throughout the country.
Siemens Business Services introduced, in 2002, an innovative Remote ATM service model. This unique service delivery model is designed specifically for the off premise ATM and eliminates the need for a joint visit with a security guard for ATMs and thus delivers improved availability at a reduced cost to the Bank.
Mathew Timms, ATM Director from Lloyds TSB, said: “Siemens Business Services has demonstrated throughout the years a high level of service quality and ensured improvements in ATM availability whist contributing to reduce our costs.”
Paul Parrish, Product Related Services Director for Siemens Business Services, said: “Siemens Business Services maintains 6,500 of the ATMs in the United Kingdom. This contract extension is a recognition of the quality of the work that Siemens Business Services carries and our ability to offer new solutions to help our clients meet their targets.”
About Siemens Business Services
Siemens Business Services is an internationally leading IT service provider. This Siemens Group offers services all along the IT service chain from a single source – from consulting to systems integration, right through to the management of IT infrastructures. Thanks to comprehensive know-how and sector-specific expertise, the company provides measurable added value for its customers.
With regard to outsourcing and IT maintenance, Siemens Business Services is among the top ten providers worldwide. Sales in fiscal year 2005 (ending 30 September 2005) came to around EUR 5,4 billion, 75 percent of which was achieved outside the Siemens organization. The company currently has approx. 39,000 employees worldwide. Further information at www.siemens.com/sbs
About Siemens in the UK
Siemens was established in the United Kingdom 162 years ago. The company employs 21,122 people in the UK, including about 5,000 in the manufacturing sector. Last year’s revenues were £3 billion, including exports of £500 million.
Siemens provides innovative, high-quality services and solutions to customers in a diverse range of industry sectors, including power, automation and control, information and communication, medical, transportation, lighting, and household.
Siemens has offices and factories throughout the UK, with its headquarters in Bracknell, Berkshire. The company’s global headquarters is in Munich, Germany.
Mr. Stephan Bobinet
Press & Analyst Relations Manager
Siemens Business Services
Tel: 01344 784329